Online counselling

In this electronic connected age we can safely provide counselling in different ways. While we have a lovely wheelchair-accessible therapy room for traditional face-to-face counselling, you may find another format more convenient or effective. If you are new to the concept of online counselling please watch this short video which may help you decide which works best for you.

We offer online counselling by email, video conferencing, instant messaging or chat and telephone. Each is explained below. Once you have chosen your preferred format, please contact us.


Counselling by email is simple and convenient; all you need is a personal email address. It allows you to write about your problems and concerns at a time that suits you. Take as much time as you like; express your thoughts as they occur rather than waiting days for a session. Writing down the things that are on your mind can be very helpful in itself.

Email counselling is great for anyone who doesn’t feel comfortable speaking about their problems out loud or who may not always have the time to attend face to face therapy. You can re-read your messages and responses whenever you want.

Email counselling is usually on a weekly basis. We will agree on a day of the week for you to send your message. Your email will be read and carefully reviewed. Within the following two days (48 hours) I will reply with a therapeutic email (TE). In this reply, you will be provided with support as well as feedback, suggestions or questions.

I will send my therapeutic emails (TE) via ProtonMail which is an encrypted account. You can set up your own free account or use your existing email.

I will spend at least one hour reading your email and writing a therapeutic response. I suggest you use this as a guide as to how long you spend on your emails and how much to write. There is a word limit of 1000 words for each therapeutic email you send.


Counselling using video conferencing is an increasingly popular option for those who can’t make or don’t feel comfortable with face-to-face sessions.

I use Zoom which allows you to see, hear and chat with your counsellor. You ‘arrive’ at your agreed appointment time — from the comfort of your own home or from anywhere in the world.

Zoom is free to use, you do not have to sign up to attend sessions as I will provide a link by email. You may find it easier to access our meetings if you download the app and set up an account.

You’ll need a computer, tablet or smartphone with a webcam and microphone. During sessions, ensure that you are comfortable and where you won’t be overheard or disturbed.

Instant Messaging (chat)

Instant Messenger counselling allows you to interact and respond with your counsellor in ‘real-time’ via text. It provides swift feedback which can be comforting for those in need. You can re-read your chat messages at a later time to gain an understanding of your feelings and actions. This can help you to implement changes where necessary to create a better quality of life.

Instant messaging (chat) counselling can be via Skype or Zoom at the agreed appointment time. Skype is free to use and requires a login and password.

We’ll agree a meeting time and you’ll be sent an appointment invitation by email.


With counselling by telephone you can share, ask, receive fresh insight and be listened to from anywhere. All you need is a landline or mobile phone and a quiet space where you won’t be overheard or disturbed. With no worries about having to travel, this saves time and travel costs. It can be less intimidating than face-to-face counselling.

Many clients with limited time opt for telephone counselling. You can have sessions from the comfort of your own sofa, or wherever you happen to be.

I will call you at the agreed time. If you don’t answer the first time I try I will call back in 10 minutes.


All Video, Instant Messaging and Telephone sessions are 60 minutes and held on a weekly basis unless otherwise agreed. The number of sessions is determined by you. Short term work usually takes place over 6 sessions. Mid- and long-term therapies are also available.

How to get started

Once you have decided your preferred format of counselling get in touch to arrange your first session.